Get prompted to enter passwords (follow steps above)….

Open the notebook and navigate to the page that won’t sync. On the computer, go to the file location (in this case OneDrive for Business) in the browser.Wait for the email to arrive, then start troubleshooting. For example, copy and paste it into an email and send it to yourself as a backup.

I hope some of you find this useful as well!īefore realizing this was was the issue, here are some of the troubleshooting steps we tried:īefore trying anything, I recommend you make a copy of the content that has not synced on the OneNote page in another program. It already had the login field populated with her work email, so she entered her password, hit submit and bam! The content from the phone synced to the computer immediately and in less than 30 seconds everything was synced up and happy again. When I gave it a try, and instead of tapping, pressed and held my finger on the Sync Error message notification banner for two full seconds before releasing, the Office 365 login screen immediately appeared. The Solution: As strange as it sounds, we believe it wasn’t working for her because she was tapping the Sync Error message notification banner too quickly. So What: She was feeling defeated and ready to give up. When she’d tap the notification with her finger, it would disappear, but she’d not be taken to the login page to enter her password. The notification instructed her to re-enter her password. She noticed there was a Sync Error message appearing in the OneNote App on her Android phone as a notification banner at the top of the page. The computer would sync and appear like it was up-to-date, but several paragraphs of text were missing. New content she added to the OneNote page via her phone did not appear on the page on her computer The Issue: Her changes did not sync between her phone and her computer. She was using a PC laptop with OneNote 2016 and an Android (Samsung Galaxy) phone with the OneNote App installed. Situation: My technology-literate friend was working with a OneNote Notebook stored in her work OneDrive for Business.

Fix onenote sync issues